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PRIVACY POLICY
Welcome to bbro (“we”, “us”, or “our”). At bbro by Durga Traders, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you visit our website, purchase our products, or engage with our services.
1. Information We Collect
We collect different types of information depending on how you interact with us, including:
a. Personal Information
When you make a purchase, sign up for our newsletter, or contact us, we may collect personal details such as:
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment information
- Account username or password (if applicable)
- Any other information you voluntarily provide
b. Non-Personal Information
We automatically collect some information when you visit our website or use our services, such as:
- IP address
- Browser type
- Device information
- Cookies and usage data
- Referring URLs
2. How We Use Your Information
We use your personal and non-personal information for the following purposes:
- To process your orders and payments
- To improve our website and customer experience
- To communicate with you regarding updates, promotions, and marketing material (with your consent)
- To analyze website traffic and usage patterns
- To comply with legal requirements
3. How We Share Your Information
We may share your information in the following situations:
- Service Providers: We work with third-party providers for shipping, payment processing, email communication, and more. These providers only access the necessary information to complete their services.
- Legal Requirements: We may disclose your information if required by law or in response to legal requests, such as a subpoena or court order.
- Business Transfers: If bbro undergoes a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to track user activity on our website and improve the user experience. You can control the use of cookies by adjusting your browser settings, though this may affect some website functionalities.
5. Your Rights and Choices
a. Access and Correction
You have the right to access, update, or correct your personal information by contacting us directly.
b. Opt-Out
You can opt-out of receiving marketing emails by clicking the “unsubscribe” link in our emails or by contacting us at bbrointernational@gmail.com.
c. Data Deletion
You may request that we delete your personal data, except where we are required to retain it by law or for legitimate business purposes.
6. Security of Your Information
We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Children’s Privacy
Our website and services are not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to read their privacy policies.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by updating the effective date at the top of this page. We encourage you to review this policy periodically for any updates.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:
Email: bbrointernational@gmail.com
Address: Geetanjali Vihar, Roorkee- Uttarakhand -
Shipping Policy
At bbro, we are committed to delivering your orders quickly and efficiently. Below is an overview of our shipping process and policies:
Order Processing Time
- All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation.
- You will receive a notification once your order has been shipped.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping: (Estimated delivery: 5-7 business days) – ₹50.00
- Expedited Shipping: (Estimated delivery: 2-4 business days) – ₹70.00
- Free Shipping: Available for orders over ₹500.00
Please note that delivery delays can occasionally occur due to unforeseen circumstances.
International Shipping
Currently, we only ship within India. Stay tuned for updates as we expand our shipping to other regions.
Order Tracking
Once your order has been shipped, we will send you an email with a tracking number so you can monitor its progress.
Shipping Restrictions
- We do not ship to P.O. boxes or APO/FPO addresses.
- Orders cannot be delivered on public holidays, and delivery times may be impacted during peak shopping seasons.
Damages & Lost Shipments
bbro is not responsible for packages lost or damaged in transit. However, if your package is lost or arrives damaged, please contact our customer service team at bbrointernational@gmail.com for assistance.
Contact Us
For any questions regarding shipping or your order status, please email us at bbrointernational@gmail.com.
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Return Policy
1. Return Policy
At bbro, we strive to ensure customer satisfaction with every purchase. If you’re not completely satisfied with your order, we offer a 7-day return policy under the following conditions:Return Window: Items must be returned within 7 days from the date of delivery.
Condition of the Items: Products must be unused, unwashed, and in their original condition with all tags intact. Any item returned without the original packaging or tags, or found to be used or damaged, will not be eligible for a refund or exchange.
Return Process: To initiate a return, please contact our customer service team at bbrointernational@gmail.com. Once your return request is approved, you will receive further instructions on how to return your product. -
Refund Policy
Refunds: Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Note: Shipping charges (if applicable) are non-refundable. -
Terms & Conditions
Introduction
Welcome to bbro! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
Offers and Promotions
- All offers, discounts, and promotions available on the bbro website are subject to these terms and conditions.
- Offers cannot be combined with other promotions unless specifically stated.
- Promotional codes must be applied at checkout and cannot be added after the purchase is complete.
- bbro reserves the right to modify or cancel any promotion at any time without prior notice.
- Expiry dates for promotions will be clearly mentioned, and all offers are subject to availability.
Payment Terms
- We accept major credit and debit cards, as well as UPI and other available payment methods on our site.
- All payments must be made at the time of purchase.
- In case of any payment disputes, please contact our support team immediately.
Order Cancellations
- Orders can be canceled within 24 hours of placing the order.
- Once the product has been shipped, it cannot be canceled. Please refer to our Return and Refund Policy for further details.
User Accounts
- Customers are responsible for maintaining the confidentiality of their account details.
- Any activity on your account is your responsibility, and bbro is not liable for any unauthorized access.
Shipping & Delivery
- Please refer to our Shipping Policy for detailed information on delivery timelines and shipping costs.
Return and Refund Policy
- Please refer to our Return and Refund Policy for detailed information on returning items and requesting refunds.
Intellectual Property Rights
- All content, designs, images, and trademarks displayed on the bbro website are owned by bbro.
- Unauthorized use or reproduction of this material is prohibited.
Limitation of Liability
- bbro will not be liable for any damages arising from the use of our website or products, except where liability cannot be excluded by law.
Changes to Terms and Conditions
- bbro reserves the right to modify these terms and conditions at any time. Updated terms will be posted on this page, and it is your responsibility to review them periodically.
Governing Law
- These terms are governed by and construed in accordance with the laws of Uttarakhand, India. Any disputes will be subject to the jurisdiction of the courts in City- Roorkee, Distt- Haridwar, State- Uttarakhand, India.
Contact Information
For any questions or concerns regarding these terms, please contact us at bbrointernational@gmail.com.